I believe when your heart fills with pain it sends a message to the mind for help. The mind in returns desperately seeks an answer. While your heart lays dormant struggling with the pain, the mind is actively doing whatever it takes to ease the burden on the heart. The mind does this and that but with no results. Its blinded by hopelessness and will cause a person to act stupid. To do things they wouldn’t normally do just to give the heart some relief. These people are not bad by nature…they are looking to the mind for comfort. To tell them why this is happening. In return, the mind acts out because there is no answer…not a reasonable answer anyways.
I believe this is the situation in many cases.